Online Retailer Conference & Expo logo
24 - 25 July 2024
ICC Sydney

Terms & Conditions

ORIAS 2024 Categories

·   Australia Post Small Business Innovation Award

·   Australia Post Sustainability Impact Award

·   Australia Post Diversity & Inclusion Impact Award

·  Best Multichannel Retailer

·   Best Online Fashion Retailer

·   Best Online Food & Beverage Retailer

·   Best Online Retail Marketing

·   Best Phygital Initiative


·   Best Pureplay Retailer

·   Best Small Independent Retailer

·   Best Social Commerce Initiative

·   Customer Service Excellence

·   International Conqueror

·   Technology Champion

·   Best End to End Customer Experience

·   Industry Recognition



  • Award submissions are open to all retailers (unless otherwise stated).
    • Best Small Independent Retailer and the Australia Post Small Business Innovation Award eligibility - entrants must be an independent business with between 2-20 employees, and annual revenue up to $10million.
  • The awards are only open to retailers who have an online component. Entries submitted by solution providers & vendors or retailers without an online offering will not be accepted. Vendors are however able to submit on behalf of a retailer client. 
  • An entrant can submit their company into a category only once.
  • An entrant submitting an entry into a category with a fee must complete the payment for their submission to be accepted. 
    • The Australia Post Impact Award categories and Industry Recognition are free to enter.
  • Submissions must be completed by 11:59pm, 9 May 2024.
  • If an entrant wish’s to question the decision of the judges the organiser’s in conjunction with the head of judges will review and provide a statement as to how the entrant was scored.
  • Entrants must provide a current ABN
  • The below categories all have a non-refundable fee to enter (fees not applicable to Australia Post Impact Award categories or Industry Recognition):
  1. Best Multichannel Retailer
  2. Best Online Fashion Retailer
  3. Best Online Food & Beverage Retailer
  4. Best Online Retail Marketing
  5. Best Phygital Initiative
  6. Best Pureplay Retailer
  7. Best Small Independent Retailer
  8. Best Social Commerce Initiative
  9. Customer Service Excellence
  10.  International Conqueror
  11. Technology Champion
  12. Best End to End Customer Experience


  • Judging is by invitation only.
  • Judges represent well-regarded figures within the Online Retail industry. Judges are commentators and are leaders in their field.
  • Judges will be provided with selected categories to judge. The top 6 entrants per category will be selected as finalists as advised by Reed Exhibitions.
  • The judges are asked to judge the answers as relevant to the question asked. Where supporting documentation is appropriate, judges are required to qualify this information in relation to its relevancy.
  • Judges are asked to leave a short comment in the allotted area online when casting their vote for an entry.
  • All information within submissions and all proceedings during judging are strictly confidential - All judges are required to acknowledge this confidentiality agreement and no discussion should occur after the judging.
  • Judges are expected to be completely impartial when casting their vote. No external influences, whether for personal or business gain, may be considered when voting.
  • Judges will be asked to withdraw / opt out of judging categories if there is a conflict of interest, for example you are entering yourself, are mentoring or helping an entrant in that category in any way.
  • All voting is final and cannot be altered by anyone other than the judge. Reed Exhibitions reserves the right to check final scoring to ensure that there is no breaching of the Judging Policy and Confidentiality agreement.
  • The judging panel, in conjunction with the organisers, has the right to disqualify entries not meeting the stipulated criteria or if information provided is found to be false, misrepresentative or misleading.
  • If a Judge is found to be breeching the “Judging Policy and Confidentiality Agreement” in any way, they will be asked to stand down as a Judge. 
  • Where available, Judges may cross-check entry information against publicly available information. 
  • It is an expectation of each judge by receiving an agreement that they are willing to abide by the judging policies and confidentiality agreement.



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