• 20 October 2020
  • ICC Sydney + Online

Categories

Entries are now open for 2020. Enter now to be recognised by the industry!

Welcome

Thank you for participating in the 2020 judging of the ORIAS, Australia Post Online Retail Industry Awards. 

Since 2010, Australia Post Online Retail Industry Awards celebrates the excellence of Australasia’s vibrant and innovative multichannel and online retailing visionaries. The awards honour the retailing champions that set new standards of brilliance for online and in-store. This is a fantastic opportunity to recognise the hard work, dedication and results of your peers. 

Best Pureplay Retailer

Description:
This category is open to new and established online-only retailers who demonstrate best practice in merchandising, service, functionality and customer experience. Judging will be based not on overall size but on efficiency, ingenuity, dedication to customer experience and proven business success.

 

Criteria:

  1. Online Store History – Describe why the business was launched, when it was launched, who its target audience is, and what the business’s strategic vision is (max. 250 words).
  2. Technologies Used – List the supporting technologies used to underpin the online business and describe why these were chosen (max. 250 words).
  3. Site Usability – Outline the key usability features of your site that sets it apart as a leading example of online retail and which deliver an easy and engaging user experience (max. 250 words).
  4. Business Performance – Outline the key performance highlights of your website, please include any relevant financial data, sales figures, performance achievements, audience growth and other factors (max. 250 words). Quantifiable evidence of success is key in supporting a successful submission and will be highly regarded by the judges.
  5. Customer Experience – Describe the key elements of your site that makes it a best practice example of customer experience and sets it apart from others (max. 250 words).
  6. Site Design – Describe the elements of your site design that mark it out as an online retail leader, and provide links to sample for the judges’ benefit (max. 250 words).

Best Small Independent Retailer

Description:
This category recognizes the achievements of small ecommerce exemplars who demonstrate best practices in ecommerce, innovation and growth, with an effective business strategy. Nominations for this category will only be accepted from independent businesses with between 2 to 10 employees, and annual revenues up to $10 million. Businesses that form a subsidiary of a larger group of businesses with employee numbers or revenues in excess of those outlined above will not be considered.


Criteria:

  1. Online Store History – Describe why the business was launched, when it was launched, who its target audience is, and what the business’s strategic vision is (max. 250 words).
  2. Technologies Used – List the supporting technologies used to underpin the online business and describe why these were chosen (max. 250 words).
  3. Site Usability – Outline the key usability features of your site that sets it apart as a leading example of online retail and which deliver an easy and engaging user experience (max. 250 words).
    Business Performance – Outline the key performance highlights of your website, please include any relevant financial data, sales figures, performance achievements, audience growth and other factors (max. 250 words). Quantifiable evidence of success is key in supporting a successful submission and will be highly regarded by the judges.
  4. Customer Experience – Describe the key elements of your site that makes it a best practice example of customer experience and sets it apart from others (max. 250 words).

Category sponsored by:

Best Phygital Initiative

Description:
Addressing the consumer demand of merging online and offline, this category is designed for fantastic examples of technologies and innovations that have successfully blended physical with digital to add value for the customer and serve a great business need. This category is recognising innovation in physical stores, including pop-up or other live experiences and retail concepts, integrated seamlessly with digital campaigns and initiatives for an immersive phygital experience.

 

Criteria:

  1. Project History – Describe why the initiative was launched, when it was launched, who its target audience is, and what the strategic vision is (max. 250 words).
  2. Technologies Used – List the supporting technologies used to implement this strategy and describe why these were chosen (max. 250 words).
  3. Execution & Results – Describe the phygital initiative being entered, and outline how this was executed and how it delivered a positive business outcome (max. 250 words). Quantifiable evidence of success is key in supporting a successful submission and will be highly regarded by the judges.

Best B2B Online Retailer

Description:
Best B2B Online Retailer is open to all retailers demonstrating best practice in successfully translating B2C online retail practice into the B2B space.  What we are looking for is to see how the retailer has been able to transform into a more digitally agile business and is offering its B2B clients the very best in online merchandising, service, functionality and customer experience. Entries are welcome from wholesalers who are retailing products on both a B2B and/or D2C, B2C retailers who have blended B2B into their current offering and traditional B2B retailers who have transformed their business model to embrace ecommerce as a channel to market over traditional face to face sales channels.

Judging will be based on how well the nominee demonstrates the implementation of B2C ecommerce principles and in particular the success in growing their B2B business via online/ecommerce channels.

Criteria:

  1. Online Store History – Describe why the online business was launched, when it was launched, who its target audience is, and what the business’s strategic vision is (max. 250 words).
  2. Technologies Used – List the supporting technologies used to underpin the online business and describe why these were chosen (max. 250 words).
  3. Site Usability – Outline the key usability features of your site that sets it apart as a leading example of B2B online retail and which deliver an easy and engaging user experience (max. 250 words).
  4. Business Performance – Outline the key performance highlights of your website, please include any relevant financial data, sales figures, performance achievements, audience growth and other factors (max. 250 words). Quantifiable evidence of success is key in supporting a successful submission and will be highly regarded by the judges.
  5. Customer Experience – Describe the key elements of your site that makes it a best practice example of customer experience within B2B and sets it apart from others (max. 250 words).
  6. Site Design – Describe the elements of your site design that mark it out as a B2B online retail leader, and provide links to sample for the judges’ benefit (max. 250 words).

Transition to an online B2B model:  Describe challenges to developing a B2C approach to B2B online retailing and how  these were overcome (max 250 words)

Category sponsored by:

Best Social Commerce Initiative

Description:
Social media is the rocket fuel that boosts retailers engagement with their customers, and this category awards the retailer that makes an art form out of building community engagement through any and all social channels. The award recognises the most innovative and effective social commerce initiatives - those in which the retailer leverages social networks for brand building, customer service and a sales channel, while also tying social media to the online and physical store experiences.

Criteria:

  1. Business History – Describe how social commerce is utilised in your retail environment to engage, drive sales and provide service to customers, when the initiative was launched, who its target audience is, and what the project’s strategic goal is (max. 250 words).
  2. Social Channels Used – Describe the supporting social channels/networks used to implement and manage this initiative – e.g. Facebook, Instagram, Twitter, YouTube, Pinterest, user-generated content, etc. and why these were chosen (max. 250 words).

  3. Site Integration – Outline the key ways social commerce is integrated into the online and multichannel retail environment, i.e. social buttons on-site, inclusion of social conversations, ratings and reviews, sharing; gamification etc. (max. 250 words).

  4. Business Performance – Outline how the featured social commerce initiative has significantly contributed to the overall performance of your business, please include any relevant financial data, sales figures, performance achievements, audience growth and other factors (max. 250 words).

International Conquerer

Description:
Are you taking the world by storm? This award is for Australian-based retailers who are making inroads into international markets. Judges will be looking for entries that demonstrate they have found overseas markets, adapted to the global marketplace, managed international shipping and logistics effectively, and built a substantial following in regions outside Australia. They will also be looking for innovation in how overseas presence and / or market penetration has been delivered and sustained


Criteria:

  1. Business History – Describe why the international strategy was launched, when it was launched, what markets you are targeting outside Australia (max. 250 words).
  2. Suppliers Used – List the supporting partners of your international expansion and outline their role in optimising international trade (max. 250 words).
  3. Differentiation - Describe how you have differentiated and achieved success in expanding internationally (max. 250 words).

Best WOKE Leader – Community Service Award

Description:
In line with Online Retailer Conference & Expo’s WOKE panel series, the Best WOKE Leader award celebrates the brands and the individuals that are fully awake and present in a politically charged environment where culture, news and the environment have shaped their focus.  The retail sector has an important role to play in our community and in times of crisis. We, as both retailers and consumers, do not (and cannot) sit in a vacuum.

The Best WOKE Leader award recognises the outstanding achievements of those who have made a significant contribution through community projects, services or social justice initiatives. It recognises those who are dedicated to the care of others, environment and community and those who seek innovative solutions to addressing social, environmental and political issues and make a REAL difference.

 

Criteria:

1.       PURPOSE (250 words max). Describe WHY you launched the initiative and WHAT (e.g. environment) or WHO (group, individual) was the target audience. You may include, but not limited to:

    a.       Length of service and commitment to the community

    b.       Organisations supported, consulted or partnered with for the initiative 

2.       STRATEGY (250 words max). Describe the objective, strategic and creative approach of the initiative. You may include, but not limited to:

    a.       Short and long-term project/community objectives

    b.       Discuss barriers and difficulties overcome

3.       IMPACT (250 words max). Describe HOW this had made an impact and to WHO/WHAT. Please include metrics (if any) or quantifiable evidence to support. You may include, but not limited to:

    a.       WHAT outcomes this initiative had on your target market

    b.       Proven contribution to lasting solutions and sustainability

Best Multichannel Retailer

Description:
Multichannel is open to retailers demonstrating best practice in integrating traditional bricks and mortar retail with digital retail in an innovative, effective way to grow the overall retail business. Judging will be based on the brand’s ability to successfully integrate both its offline and online touch points to maximise the multichannel customer experience. Judging considerations will focus on the offline, online, mobile and combined overall retail experience on offer, including strength of cross-channel functionality. Entries are welcomed from former pureplay online retailers which have augmented their offer via multiple physical points of presence (eg more than a single showroom / flagship store) as part of their strategy.

Criteria:

  1. Business History – Describe why the multichannel business was launched, when it was launched, who its target audience is, and what the multichannel strategic vision is (max. 250 words)
  2. Technologies Used – List the supporting technologies used to implement this strategy and describe why these were chosen (max. 250 words).
  3. Integration - Outline how the physical, online, mobile and social channels are integrated and how this benefits the customer (max. 250 words).
  4. Business Performance – Outline the key performance highlights of your multichannel business, please include any relevant financial data, sales figures, performance achievements, audience growth and other factors (max. 250 words). Quantifiable evidence of success is key in supporting a successful submission and will be highly regarded by the judges.
  5. Customer Experience – Describe the key elements of your site that makes it a best practice example of customer experience and sets it apart from others (max. 250 words).
  6. Multichannel – Describe the key features of your multichannel business that set you apart as a deserved winner of this award (max. 250 words).

Best Online Retail Marketing

Description:
We’re looking for the most imaginative initiatives in the online retail space, whether that is in site design, usability, customer experience, service, fulfilment or any other area of the retail discipline. What we’re looking for is something original, exciting and practical. Submissions should be able to prove demonstrably how innovation has led to tangible, positive results.

Criteria:

1         Project History – Provide a detailed description of your online retail marketing initiative, including links or screenshots to samples of your creative (max. 250 words)

2         Strategy - Describe the intended audience, objectives, strategic and creative approach of the campaign (max. 250 words).

3         Execution – Outline how you executed the campaign, including promotional channels, creative examples and other elements (max. 250 words).

4         Results – List the key results from the campaign; please include any relevant financial data, sales figures for that period, performance achievements, audience growth and other factors (max. 250 words). Quantifiable evidence of success is key in supporting a successful submission and will be highly regarded by the judges.

Category sponsored by:

Technology Champion

Description:
This award is for the best overall, multi-channel site design and integration from an aesthetic, usability and technology perspective, with specific focus on conversion optimisation features to improve shopability and the path to purchase. This category includes mobile friendly use and/or smartphone application.

Criteria:

  1. Site Usability – Outline the key usability features of your site that sets it apart as a leading example of online retail (max. 250 words).
  2. Site Design – Describe the elements of your site design that mark it out as an online retail leader, and provide links to sample for the judges’ benefit (max. 250 words).
  3. Site Optimisation - Describe the conversion optimisation features on the site, including the checkout process (max. 250 words).
  4. Technologies Used – List the supporting technologies used to implement this strategy and describe why these were chosen (max. 250 words)
  5. Mobile Site/Application Design & Usability – Describe the elements of your mobile site/application design and usability support and delight your customers and that that mark it out as UI leader. Please provide links to sample for the judges’ benefit (max. 250 words).

Business Performance – Outline how your website’s usability and design has contributed to the overall performance of your business and improved the customer experience. Please include any relevant financial data, sales figures, performance achievements, audience growth and other factors (max. 250 words).

Customer Service Excellence

Description:
This category will reward retailers who focus on excellence in customer service across every touchpoint that serves to add value and create an experience that instils trust in the brand.  This award recognises those retailers who know that you are only as good as your last communication, your last action and your last mile.


Criteria:

  1. Customer Service Differentiators – Describe the unique elements that make your customer service worthy of being named the best in Australia (max. 250 words)
  2. Delivery, Returns and Other Relevant Customer Service Policies – Describe how you use these elements of the service offer to augment and enhance your customer value proposition to delight the customer and add value to their experience. List those features which that apply, and also support how you maintain those policies (max. 250 words)
  3. Channels and Resources Used for Delivering Customer Service – List the key channels used for customer service, suppliers and resources (max. 250 words)
  4. Technologies Used – List the supporting technologies used to deliver excellent customer service and describe why these were chosen (max. 250 words).
  5. Business Performance – Outline the key performance highlights in customer service. Please include any relevant financial data, NPS, performance achievements, and other factors (max. 250 words). Quantifiable evidence of success is key in supporting a successful submission and will be highly regarded by the judges.

Industry Recognition

Description:
A special award, nominated for free by the public, for the individual who has made the most outstanding contribution to the  Retail e-commerce industry in Australia, this may include and is not limited to:

  • Changed and/or significantly impacted the Australian online retail industry.
  • Shown leadership to the benefit of the broader Australian online retail industry. Examples of leadership might include:
    a. lobbied the government,
    b. created exemplary tools/technologies that have enhanced the online retail experience
    c. contributed to leading strategy thinking  or analysis of the industry,
    d. created connections between individuals and organisations for mutual benefit.
  • Set an example, promoted education and knowledge of online retail within the industry and/or mentored newcomers.

Made a meaningful and significant contribution to the health of online retail that may not be visible to the broader industry.

 

Criteria:
Provide a brief statement (max. 500 words) explaining why the individual that you are nominating has:

1         Changed and/or significantly impacted the Australian online retail industry.

2         Shown leadership to the benefit of the broader Australian online retail

3         Set an example, promoted education and knowledge of online retail within the industry and/or mentored newcomers.

4         Made a meaningful and significant contribution to the health of online retail that may not be visible to the broader industry.

Technology Champion

Description:
This award is for the best overall, multi-channel site design and integration from an aesthetic, usability and technology perspective, with specific focus on conversion optimisation features to improve shopability and the path to purchase. This category includes mobile friendly use and/or smartphone application.

Criteria:

  1. Site Usability – Outline the key usability features of your site that sets it apart as a leading example of online retail (max. 250 words).
  2. Site Design – Describe the elements of your site design that mark it out as an online retail leader, and provide links to sample for the judges’ benefit (max. 250 words).
  3. Site Optimisation - Describe the conversion optimisation features on the site, including the checkout process (max. 250 words).
  4. Technologies Used – List the supporting technologies used to implement this strategy and describe why these were chosen (max. 250 words)
  5. Mobile Site/Application Design & Usability – Describe the elements of your mobile site/application design and usability support and delight your customers and that that mark it out as UI leader. Please provide links to sample for the judges’ benefit (max. 250 words).

Business Performance – Outline how your website’s usability and design has contributed to the overall performance of your business and improved the customer experience. Please include any relevant financial data, sales figures, performance achievements, audience growth and other factors (max. 250 words).

Online Retailer of the year

The Best of the Best - the recipient of this award will be selected from the above categories as being the best of the best in Australian online retailing in 2020. Note that you do not enter this category, eligibility is based on your performance in one or more of the preceding categories.

Category sponsored by:

Hall of fame

In 2016, the Australia Post ORIAS Hall of Fame was introduced, an invitation-only honour bestowed upon those who have delivered sustained excellence and contributed over the life of the awards. The current Hall of Fame Inductees include: Shoes of Prey, Appliances Online, Dan Murphy’s and Showpo. Once again in 2020, the judging panel will debate and nominate several inductees, with each brand inducted into the Hall of Fame earning permanent status as a member.

This category is invitation-only via the Australia Post ORIAS judging panel, external submissions are not required or accepted. Once a retailer has been inducted into the Hall of Fame, it will no longer be eligible to enter a nomination for a category in future ORIAS. Hall of Fame inductees will however be offered the opportunity to provide a short update on their continued evolution, innovation and progress as an exemplar of excellence. This will be shared with attendees on the night.

Thank you to our 2020 sponsors!

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