online retailer bricks and clicks

Bricks & Clicks : Reimagining Retail


The world has changed and with it, so has ecommerce.

Find out what it takes to transform your online presence with an in-store experience at our new offline commerce conference track: Bricks and Clicks. 

Brands that can delight, excite and wow their customers are the winners when it comes to driving customer loyalty and advocacy through unique, and personalised shopping experiences. The future of retail rests on creating seamless customer engagement across multiple platforms – brands that optimise their omni-channel presence will break away from the pack and set the benchmark in delivering customer satisfaction. 

Running across two comprehensive days as an exciting new part of the wider conference program, we’ll cover: 

  • How to invest in physical retail, physical experiences and retailtainment 
  • The impact of COVID-19 on accelerating digital adoption and innovation 
  • The use of technology such as AI, and AR to creativity engage with customers online 
  • The Pureplay retailers moving into the physical space with popups and themed events 
  • Brands transforming stores into creative spaces to enhance the customer experience   
  • Sustainability in retail – why customers demand purpose to their products 

Why Attend

Find out what the future holds for retail in a post pandemic world. 

Learn more about omni-channel innovation. 

Understand how to empower your employees to create out of this world customer experiences

Gain a glimpse into Stores of the Future: the physical and extension of online. 

Bricks and Clicks Overview


General Manager

Muffin Break, Foodco


Chief Innovation and Disruption Officer

Global Retail Brands



Barbeques Galore


Head of Logistics and Retail Research

CBRE Research



Good Citizens

Bricks and Clicks Agenda


Wednesday 29 September 2021

8.55 - 10.15 am

Morning plenary keynotes

10.15  - 10.40 am

Morning Tea

10:50  - 11:00 am

Bricks and Clicks: Day one opening address

Chair: David Campbell

11:00 - 11:30 am

Retail 4.0: The stores of the future


11:35 - 12: 05 pm 

Reframing Retail – The future of the F2F retail

Think Uncommon

11:50 - 12:50 pm - Lunch (expo floor)

12:50 - 1:25 pm

Next-gen tech for EX engagement

Muffin Break

1:30 - 2:00 pm 

Understanding customer behaviour

Global Retail Brands

2:00 - 2:30 pm

Putting the customer in the driver’s seat

ShopFully & Nielsen

2:30 - 2:50pm - Afternoon Tea (expo floor)


2:50 - 3:35 pm

Customer experience 4.0: Integration of offline & online

Panelists: Global Retail Brands, Good Citizens, Retail Zoo, Craveable Brands, Australia Post

Moderator: David Campbell

3:40 - 4:00 pm 

The rise of partnerships

Good Citizens


Thursday 30 September 2021

11:00 - 11:10 am 

Bricks and Clicks: Day two opening address

Chair: David Campbell 

11:10 - 11:45 pm

Creating branded experiences – retail design

Kmart Group

11:45 - 12:15 pm

Sponsored Session 

12:15 - 12:50 pm 

The changing face of in-store experience

Barbeques Galore

1:00 - 2:00 pm - Lunch (expo floor)

2:00 -2:30pm

Connected – The store of the future

CUE Clothing, Brauz, Zoom

2:35 - 3:20pm

Next-gen tech: Emerging technologies redefining instore experiences

Panelists: Shop You, CUE Clothing, Myer, Pernod Ricard

Moderator: Lee Hardham

3:20 - 3:45 pmAfternoon Tea

3:50 - 4:25 pm 

In store CX – why the store design matters

 Craveable Brands

4:30 - 5:00pm 

Creating a social experience

 Retail, Mirvac

Bricks & Clicks Gold Sponsors