The world has changed and with it, so has ecommerce.
Find out what it takes to transform your online presence with an in-store experience at our new offline commerce conference track: Bricks and Clicks.
Brands that can delight, excite and wow their customers are the winners when it comes to driving customer loyalty and advocacy through unique, and personalised shopping experiences. The future of retail rests on creating seamless customer engagement across multiple platforms – brands that optimise their omni-channel presence will break away from the pack and set the benchmark in delivering customer satisfaction.
Running across two comprehensive days as an exciting new part of the wider conference program, we’ll cover:
- How to invest in physical retail, physical experiences and retailtainment
- The impact of COVID-19 on accelerating digital adoption and innovation
- The use of technology such as AI, and AR to creativity engage with customers online
- The Pureplay retailers moving into the physical space with popups and themed events
- Brands transforming stores into creative spaces to enhance the customer experience
- Sustainability in retail – why customers demand purpose to their products