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Online Retailer 2022 — the future of CX
Agenda
DAY ONE
WEDNESDAY 20 JULY
8.30am
8:50am to 9am
Morning Plenary: Keynote Theatre on Expo Floor
Welcome from Event Director and Morning Chairperson
Matt Smith, Event Director, Online Retailer
Matt Hopkins, Head of Editorial – Native and eCommerce, Pedestrian Group
Mariah Monaghan, Head of Marketing, Nespresso Australia
Siannon Holloway, Owner, The Christmas Market
Gary Starr, Executive General Manager, Customer and Commercial, Australia Post
9:30am to 10:00am
Michael Gillespie, Group Chief Digital and Experience Officer (CDXO), Domino’s
10:00am to 10:30am
Sponsored
Afterpay driving innovation for next-gen retail
Michael Saadat, VP, Global Regulatory Affairs, Afterpay
10:30am to 11:00am - Morning Tea (expo floor)
11:00am - 1:00pm Retail Elevate Workshop Day One starts now - free to attend.
11:00am to 11:40am
Julie Mathers, Founder, Flora & Fauna
Rocky Scopelliti, Futurologist
Ben Hare, Director - COO, Tiny Me
Sven Lindell, Chief Digital & Marketing Officer, Winning Group
Paul Greenberg, Chair, Mydeal.com and NORA (moderator)
Tennealle O’Shannessy, CEO, Adore Beauty
11:40am to 12:10pm
Loni Stark, VP, Experience Manager and Commerce, Adobe (USA)
12:10pm to 12:55pm
Next-gen retail tech – reimagining CX
Gavin Watson, Industry Lead Marketing & Creative, Monday.com
Nicholas Kirtley, Country Manager - Australia & New Zealand, Riskified
Shane Lenton, Chief Information & Digital Officer, CUE
Jo Baker, Chief Investment Officer, RetailTech Capital Pty Ltd
Matt Hopkins, Head of Editorial – Native and eCommerce, Pedestrian Group (Moderator)
Kirsten Kore, Co- Founder, Designerex
12:55pm to 2:00pm - Lunch (exhibition hall)
1pm - 2pm - Women In Leadership Lunch - Invite only. Located in Room 5.4, Level 5.
2:00pm to 2:30pm - CHOOSE FROM TRACKS 1 - 6
Track 2 - Loyalty & Engagement
Cameron Buckley, Regional Director APAC, Trustpilot
Ashley Doran, Marketing Manager, aussieBum
Stephanie Gillies, Head of Marketing & Communications, APAC, Trustpilot
Track 3 - Data Driven Marketing
TransAct - how to use data and technology to double your online retail sales in less than a year
Mo Heidari Far, Chief Product Officer, Resolution Digital
Gavin McColl, Head of Experience & eCommerce, Resolution Digital
Track 4 - Strategic Supply Chain Management
How to make shipping a differentiator
David Boyer, Country Manager, ANZ, ShipStation
Michelle Agudelo, Enterprise Account Executive, Shopify AU/NZ
JP Tucker, Founder & Director at HelloDrinks Liquor Marketplace
Track 6 - Bricks and Clicks - The Future Store
Reinventing Drive to Store Worldwide
Stefano Portu, CEO, ShopFully
2:35pm to 3:00pm - CHOOSE FROM TRACKS 1 - 6
Track 1 - E-commerce Optimisation
D2C and DN, winning, and keeping the hearts of their customers
Tim O’Neill, Co-Founder and CEO, Summon
Carina Anderson, Head of Strategic Partnerships & Optimisation, Naked Wines
Track 2 - Loyalty & Engagement
Building customer loyalty and creating lasting bonds
John Barkle, Former Head of Brand and Loyalty, MyDeal
Track 3 - Data Driven Marketing
Stephen Kyefulumya, GM Media, Growth and Innovation, carsales.com.au
Track 4 - Strategic Supply Chain Management
eCommerce Logistics in a post-Covid world
Jethro Marks, Co-Founder and CEO, The Nile Group
Track 5 - CxO connect
Building your digital and tech capability - Winning the war for talent in 2022
Bridget Gray, Vice President Asia Pacific Technology, Korn Ferry
Track 6 - Bricks and clicks – The future store
Retail 4.0: The stores of the future
Kate Bailey, Director, Head of Retail Research, CBRE
3:05pm to 3:30pm - CHOOSE FROM TRACKS 1 - 6
Track 1 - E-commerce Optimisation
Death of cookies and what every marketer needs to know
Malin Gaertig, Head of Marketing, Hello Molly
Mark Baartse, CMO Consultant
Track 2 - Loyalty & Engagement
When shift happens – the move from branding to bonding
Damian Madden, Director of Consumer Experience and Digital Transformation, Pernod Ricard
Track 3 - Data Driven Marketing
The power of personalisation in driving conversion and engagement
Tim Harrison, Brand Manager, RedBalloon
Track 4 - Strategic Supply Chain Management
Walk a mile in the customer shoes
Yasmin Grigaliunas, CEO & Co-Founder, World’s Biggest Garage Sale, Winner of the Australian Supply Chain & Logistics Award 2022
Track 5 - CxO connect
The evolution of best-in-class digital transformation
Jeff McLean, Executive Director, CTO, COO, Grays Online
Track 6 - Bricks and Clicks – The future store
Creating a social experience (Fireside chat)
Athan Didaskalou, Co- Founder & Chief Brand Strategy Officer, July
Peter Knock, Non- Executive Director and Specialist Advisor
3:35pm to 4:00pm Fire-side chat
Track 1 - E-commerce Optimisation - meet the speakers
Track 2 - Loyalty & Engagement – meet the speakers
Track 3 - Data driven marketing – meet the speakers
Track 4 - Strategic Supply Chain Management – meet the speakers
Track 5 - CxO connect – leadership in a digital era - meet the speakers
Track 6 - Bricks and clicks - The future store – meet the speakers
4:00pm to 4:20pm - Afternoon Tea
Afternoon plenary keynotes
4:20pm to 5:00pm
Moving the needle: Reimagining the next decade of retail
Murdo Wallace, Director of Operations, APAC, Dotdigital
Hannah Udina, Senior Partner Manager, Agency, ANZ, Shopify
Athan Didaskalou, Co- Founder & Chief Brand Strategy Officer, July
Samantha Law, Senior Digital Growth & Innovation Manager, Aje
Matt Hopkins, Head of Editorial – Native and eCommerce, Pedestrian Group (Moderator)
5:00pm to 5:30pm
Web 3.0 and the Metaverse – hitching a ride on the next big thing
Chris Smith, Founder and CEO, BIG Esports
5:35pm
Day one wrap-up and close by chair
DAY TWO
THURSDAY 21 JULY
8:50am to 8:55am
Morning Plenary: Keynote Theatre on Expo Floor
Welcome to Day Two
Matt Smith, Event Director, Online Retailer
Eugenie Kelly, Editor - Journalist - Creative Content Specialist, Former Editor in Chief Harper's Bazaar
8:55am to 9:40am
Courage, resilience and finding purpose
Dr Jodie Lowinger, High Performance Mindset Coach and Author and Founder, The Anxiety Clinic, Mind Strength Method
Ben Pronk, Managing Partner, Mettle former SAS Commander and Author, Podcast Host and Adjunct Professor at UNSW
Sam Bloom, Author and 2x World Para Surfing Champion
Jeremy Meltzer, Founder & CEO, i=Change
9:40am to 10:10am
Partnered with
Building an Australian Icon from the Boots Up
(Fireside chat)
Nathan Alexander, CTO, R.M. Williams
Simone Busch, Customer Success & Strategy Director, Tryzens
Marcella Larsen, Senior Director, Retail Advisor, Salesforce
10:40am to 11:10am - Morning Tea
11:10am - 1:20pm Retail Elevate Workshop Day Two starts now - ticketed session.
11:10am to 11:40am
Connecting to customers with Uber
Lucas Groeneveld, Regional GM (Retail) ANZ, Uber
11:40am to 12:20pm
Rise of the conscious consumer – the business case for sustainability
Beth Glancey, GM ANZ & Head of Partnerships, AirRobe
Nik Robinson, Director, Good Citizens
Anna Forster, Co-founder and Chief Sustainability Nerd, The Purpose Agents (moderator)
Yasmin Grigaliunas, CEO & Co-Founder, World’s Biggest Garage Sale
Emma Lewisham, Co-Founder, Lewisham Skincare (New Zealand)
12:20pm to 12:50pm
Protecting your hard-earned revenue growth
Tehani Legeay, General Manager - Identity, Fraud & AML, Equifax
12:50pm to 1:20pm
Marketplaces; for today's customer centric, growth minded brands
Brad Austin, APAC VP, Marketplacer
Mark Mansour, GM of Everyday Market, WooliesX
Nimrod Ganon, Co-Founder and Head of Operations, KG Electronics
1:20pm to 2:00pm - Lunch
2:00pm to 2:40pm
The rise, and rise of marketplaces
Ryan Gracie, CMO, MyDeal.com.au
Angus McDonald, CEO, Barbeques Galore
Luke Amery, Co-Founder and CTO, Codisto
Matt Wilkin, Head of Focus Categories, eBay Australia
Dylan Bookless, CEO, MedCart (Moderator)
2:50pm to 3:20pm - CHOOSE FROM TRACKS 7 - 12
Track 7 - Channel Optimisation
Mastering the Omnichannel Customer Journey
Kiara Pecenko, Head of Marketing, Aquila
Stacey Young, GM of Digital and CX, Aquila
Kate Murphy, Head of Retail, Lexer
Track 8 - Best in-class CX
Laura Bell, Head of UX, Cashrewards
Damien Senanayake, Global E-commerce Manager, T2
Tyler Wilchek, Director of Marketing & CX, BoozeBud
Sally Marsden, Head of B2B Marketing, Cashrewards (Moderator)
Track 9 - Business Transformation
Adrian Floate, Managing Director, Spenda
Track 10 - Next gen retail tech
Daniel Kuziow, eCommerce Client Partner, Snap Inc
Track 11 - Bricks and clicks – The future store
Next-gen technology: Redefining in-store and omnichannel experiences
Brian Cook, Regional Manager ANZ, Scandit
3:25pm to 3:50pm - CHOOSE FROM TRACKS 7 - 12
Track 7 - Channel Optimisation
Why innovating CX should be design-led
Mike Fowler, Founder and Director, 1hour.com.au
Track 9 - Business Transformation
Essential Components of a Business Turn Around: How to scale with the customer and profit in mind
Travis Wright, CEO, Tigerlily
Paul Waddy, Ecommerce Advisor, Paul Waddy Advisory and Ecom Nation
Track 10 - Next gen retail tech
NFTs and digital assets – opportunities for retailers
Priscilla Koukoui, Co-Founder, Power Women NFT
Track 11 - Bricks and clicks – The future store
Creating branded experiences – retail design
Mark Staton, Head of Store Design, Kmart Group
3:55pm to 4:25pm - Afternoon Tea
16:25pm to 16:50pm - Choose from tracks 7 - 12
Track 7 - Channel Optimisation
Mapping the roadmap to phygital
David Lynch, CDO, Minor DKL Food Group
Track 9 - Business Transformation
Private label – why it’s crucial to staving off Amazon
Jay Bonaretti, CEO, Amino Z
Track 10 - Next gen retail tech
Tarra van Amerongen, Head of Design - Jira Platform, Atlassian
Track 11 - Bricks and clicks – The future store
James Patten, CEO, Crooze Electric
4:50pm to 5:15pm - Fire-side chat
Track 7: Channel optimisation – meet the speakers
Track 8: Best in-class CX – meet the speakers
Track 9: Business transformation – meet the speakers
Track 10: Next-gen retail tech – meet the speakers
Track 11: Bricks and clicks - Future stores – meet the speakers
5:15pm
OR 2022 Close
Tickets Now on Sale
Online Retailer Conference Ticketing Options
STANDARD TICKETS | Price ex GST | Total inc GST |
---|---|---|
2 Day Conference Pass |
$1,599
|
$1,758.90
|
2 Day Conference Pass - 3 for 2 |
$3,198 (total)
|
$3,517.80 (total)
|