• 19 - 20 July 2023
  • ICC Sydney

Online Retailer 2023 - Main Conference

Agenda

*sessions and speakers may be subject to change. Please check in here before you visit for the most up-to-date information.

DAY ONE

WEDNESDAY 19 JULY

8.30am

Doors open 

8:50am to 9am

Morning Plenary: Keynote Theatre on Expo Floor  
Welcome from Event Director and Morning Chairperson 

Matt Smith, Event Director, Online Retailer  
Kelly Slessor, Founder and CEO, Shop You

9:00am to 9:30am

Australia Post

Sponsored

9:30am to 10:00am

Opening industry keynote: Creating a CX-first strategy 

10:00am to 10:30am

International: The customer retention playbook

Carney Nir, VP, Global eCommerce and Digital Experience, Orveon Global (Bare Minerals, Buxom, Laura Mercier)
as presented by TRYZENS

10:30am to 10:55am - Morning Tea expo floor

10:55am to 11:35am

(Debate 40 minutes)

Back to the Future – An animated debate for the ages

Paul Greenberg, Chair, Mydeal.com and NORA
Peter Knock, Retail & E-commerce Industry Director

Kirsten Kore, Co-Founder, Designerex 
Michael Fox, Founder, Fable Food
Dan Ferguson, CMO, Adore beauty 
Julie Mathers, CEO, Snuggle Hunny, Founder Flora & Fauna and Green + Kind

Moderator: Kelly Slessor, Founder and CEO, Shop You

11:35am to 12:05pm

Shopify Plus

Sponsor keynote

12:05pm to 12:45pm

Retail tech innovation – what’s next 

Moderator: Kelly Slessor, Founder and CEO, Shop You

12:45pm to 13:45 - Lunch exhibition hall

13:45 to 14:15 - CHOOSE FROM TRACKS 1 - 6

Track 1 - E-commerce Optimisation

Optimising your eCommerce platform

Sponsored by

Sponsored by

Track 3 - Data Driven Marketing

A data-led approach to customer engagement 

Sponsored by

Track 4 - Strategic Supply Chain Management  

Deploying a future-ready supply chain 

Sponsored by

Track 5 - Marketplaces  

Much ado about marketplaces 

Track 6 - Bricks and Clicks - The Future Store   

Retail 4.0: The stores of the future

Sponsored by

14:20 to 14:50 - CHOOSE FROM TRACKS 1 - 6

Track 1 - E-commerce Optimisation

Rescuing Your Margin

Mark Baartse, CMO Consultant

Sponsored by

Track 2 - Loyalty & Engagement

Focused CX + EX = CEX excellence 

Lydia Bertini, Head of Customer and People, Miss Amara

Sponsored by

Track 4 - Strategic Supply Chain Management  

eCommerce Logistics in a post-Covid world

Sponsored by

Track 6 - Bricks and Clicks – The future store   

Why Physical Retail Needs to Invest in Digital

Michael Hariz, Director Retail Leasing and Partnerships, Mirvac

Sponsored by

14:55 to 15:25 - CHOOSE FROM TRACKS 1 - 6

Track 1 - E-commerce Optimisation

Accelerating eCommerce success/ or UX Optimisation (BX, CX, UI)

Pathum Wanigasekara, Head of Performance Marketing, Booktopia

Sponsored by

Track 2 - Loyalty & Engagement

How to build and retrain customer loyalty

John Barkle, Former Head of Brand and Loyalty, MyDeal

Sponsored by

Track 3 - Data Driven Marketing

What’s needed in your martech stack 

Sponsored by

Track 4 - Strategic Supply Chain Management  

Strategic supply chain management innovation 

Sponsored by

Track 5 - Marketplaces   

The value of data and controlling the customer journey

Jay Bonaretti, Founder, Amino Z

Track 6 - Bricks and Clicks – The future store   

The future store: CX 4.0: Integration of offline & online

Sponsored by

15:30 to 16:00 - Join the track’s concluding session where all the speakers will discuss and comment on the key insights in a panel based, interactive Q & A format.  If you missed any of the earlier track presentations, this is an ideal opportunity to catch up through a concentrated deep dive into the heart of the topic.

16:00 to 16:20 - Afternoon Tea

16:20 to 17:00

Future retail: Imagining the next five years of retail

Damian Madden, Director of Consumer Experience and Digital Transformation, Pernod Ricard Winemakers

Moderator: Kelly Slessor, Founder and CEO, Shop You

DAY TWO

THURSDAY 20 JULY

8:55am to 9:00am

Welcome to Day Two

Kelly Slessor, Founder and CEO, Shop You

9:00am to 9:30am

International Keynote

Leaning into the future of retail – Physical, digital, and virtual 

Matheus Stancati, Co-Founder, Serendipity Furniture and Sunken Blimp

9:30am to 10:00am

Sponsor keynote

Behavioural economics approach to creating CX

10:40am to 11:00am - Morning Tea

11:30am to 12:10pm

40-minute Panel

The roadmap to circularity for retailers

Moderator: Anaita Sarkar, Co-Founder and CEO, Hero Packaging
Joshua Sparks, Head of Innovation and Growth, M.J.Bale
Alice Kuepper, Head of Sustainability Business and CSR, Winning Group

12:10pm to 12:40pm

Retail sector outlook 2023 - 24

Matthew Hassan, Senior Economist, Westpac

13:10 to 14:10 - Lunch

14:10 to 14:40 - CHOOSE FROM TRACKS 7 - 12

Track 7Omnichannel & Unified Commerce 

Mapping the omnichannel customer journey 

Lexer

Sponsored by

Track 8 - Best in-class CX

It’s all about CX excellence

Refundid

Sponsored by

Track 9 - Business Transformation

Empower client success by redefining the retail experience

Estar

Sponsored by

Track 10 - Performance Marketing

Retail media- brand activations: the next big thing

Sponsored by

Track 11 - Customer Data Optimisation

A cookie less future

Sponsored by

Track 12 - Bricks and Clicks: The future store

Reframing Retail – The future of the F2F retail

Sponsored by

14:45 to 15:15 - CHOOSE FROM TRACKS 7 - 12

Track 7Omnichannel & Unified Commerce 

Why innovating CX should be design-led (On-stage-discussion)

Claire Swan, Co-Founder, EL&RO Jewellery
Georgia Mearns, Co-Founder, EL&RO Jewellery

Moderator: Anaita Sarkar, Co-Founder and CEO, Hero Packaging

Sponsored by

Track 8 - Best in-class CX

Putting CX in the driver’s seat of digital transformation 

Damian Madden, Director of Consumer Experience and Digital Transformation, Pernod Ricard Winemakers

Sponsored by

Track 9 - Business Transformation

Realigning your business 

Jethro Marks, Co-Founder and CEO, the Nile Group

Sponsored by

Track 10 - Performance Marketing

Bringing creative in-house

Sponsored by

Track 11 - Customer Data Optimisation 

Navigating personalisation and privacy 

Sponsored by

Track 12 - Bricks and clicks – The future store   

Creating branded experiences – retail design 

Sponsored by

15:15 to 15:45 - Afternoon Tea

15:45 to 16:15 - Choose from tracks 7 - 12

Track 7 - Omnichannel & Unified Commerce 

Optimising the omni-channel customer experience 

Sponsored by

Track 8 - Best in-class SX

What’s brand got to do with it?

Adam Freedman, Head of Brand and Communication, Booktopia

Sponsored by

Sponsored by

Track 10 - Performance Marketing

In-store retail media and the role of programmatic

Sponsored by

Track 11 - Customer Data Optimisation

How to stop fretting over a cookie-less world 

Sponsored by

Track 12 - Bricks and Clicks: The future store

The store of the future 

Sponsored by

16:20 to 16:55

Join the track’s concluding session where all the speakers will discuss and comment on the key insights in a panel based, interactive Q & A format.  If you missed any of the earlier track presentations, this is an ideal opportunity to catch up through a concentrated deep dive into the heart of the topic.