8.30am
Doors open at 8:30am with conference starting promptly @ 8:45am
2-Day Main Conference Agenda
DAY ONE
WEDNESDAY 29 SEPTEMBER 2021
10.05am - 10.25am - Morning Tea (expo floor)
10.25am - 11.10am
SOLUTIONS PROVIDER PANEL | End-to-End Solutions: The Hitchhiker’s Guide to the eCommerce Galaxy
Designerex, Sherpa, Booktopia
11.10am - 11.50am
11.50am - 12.50pm - Food for Thought (expo floor)
TRACK ONE
eCommerce Optimisation
Sponsored by
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Chairperson: Neville Kajewski, e-Commerce Strategist, Lamb Agency
12.50pm - 1.25pm
Stop leaving money on the table! How we average 36% performance gains through eCommerce re-platforming
Lamb Agency
1.30pm - 2.00pm
Actioning 5 key areas to gain maximum results on a shoestring budget
ICE Jewellery
TRACK TWO
Loyalty & Engagement
Sponsored by
Chairperson: Ruth Baney, APAC Managing Director, Student Beans
12.50pm - 1.25pm
Princess Polly wears the crown: how to build brand loyalty with a global Gen Z audience
Student Beans, Princess Polly
1.30pm - 2.00pm
Case Study: Key Learnings from VetShop Group's Customer Insight Survey
MI Academy
2.00pm - 2.30pm
How to grow loyalty through curated retail and subscription services
ECO. Modern Essentials
TRACK THREE
Data Driven Marketing
Sponsored by
Chairperson: Kate Gamble, Chief Customer Officer, Resolution Digital
12.50pm - 1.25pm
TransAct - how to use data and technology to double your Online Retail sales in less than a year.
Resolution Media Australia
1.30pm - 2.00pm
Strategic Performance Marketing at The Sheet Society: From start-up to over 400% growth in one year using Facebook & Google
The Sheet Society, WebSavvy
2.00pm - 2.30pm
Aqua Gardening: How transforming our brand from retail to service eCommerce grew our company 100%
Aqua Gardening
TRACK FOUR
Strategic Supply Chain
Sponsored by
Chairperson: David Boyer, Country Manager, ANZ, ShipStation
12.50pm - 1.30pm
How to Make Shipping a Differentiator
ShipStation, Peachymama, Shopify
1.30pm - 2.00pm
2.20pm - 2.55pm
Last mile freight management approaches for the private and public sector
Transport for NSW
2.30pm - 2.50pm - Afternoon Tea (expo floor)
2.50pm - 2.55pm
2.55pm - 3.40pm
Sponsored panel | When Shift Happens: 5 Factors that will define the next decade of retail disruption
Designerex, dotdigital, Shopify
3.45pm - 4.15pm
Spotlight Keynote with The Iconic | Online is a mindset, not a channel
The Iconic
4.20pm - 5.00pm
LOCKNOTE | Mastering the Eight Elements of Digital Leadership
Facebook
NEW Bricks & Clicks Track
Learn how to reimagine the retail experience, when online and offline converge at our new track launch.
NEW B2B Track
Insights into unique challenges faced by B2B online retailers to embrace digital technology for growth and business transformation.
DAY TWO
THURSDAY 30 SEPTEMBER 2021
9.00am - 9.05am
9.05am - 9.35am
Opening Keynote - Staying 1% ahead of the curve: How can we find new ways to be successful?
Volkswagen
9.35am - 10.05am
Planning Ahead: Embracing Future Trends to Stack the Odds in your Favour
Norton Rose Fulbright
10.05am - 10.45am
The ‘Nike (profits) versus Allbirds (planet)’ scenario: Where to draw the line between Profit and Corporate Social Responsibility?
Macquarie Business Schoo; Single Use Ain't Sexy; Focus Creative; Australia Post
10.45am - 11.10am - Morning Tea (expo floor)
11.10am - 11.40am
Keynote with Samantha Wills: Creating a Legacy - Lessons in successfully shutting down a $10-million-dollar jewellery business
Samantha Wills
11.40am - 12.20pm
Who comes first: Your Brand or Your Customer?
Reload Media; Boody, The Sheet Society, TinyMe, Quad Lock
12.20pm - 1.00pm
Spotlight keynote | Launching new digital experiences as a result of changes in customer behaviour (post covid expectations)
Marketplacer, HMD Global (Nokia)
1.00pm - 2.00pm - Food for Thought (expo floor)
TRACK FIVE
Omnichannel
Sponsored by
Chairperson:Alexandra Gannon, General Manager, Reload Media
TRACK SIX
Progressive Customer Experiences
Sponsored by
Chairperson: TBC
2.40pm - 3.15pm
Human connection in the digital world: can traditional communication still thrive?
RJ Living
TRACK SEVEN
Business Transformation & Optimisation
Sponsored by
Chairperson: TBC
TRACK EIGHT
Innovative Retail Tech
Sponsored by
Chairperson: TBC
2.40pm - 3.15pm
Case study: How Citizen Wolf are using algorithms to drive on-demand fashion
Citizen Wolf
3.15pm - 3.45pm - Afternoon Tea (expo floor)
3.50pm - 4.25pm
The Oak Barrel
4.30pm - 5.00pm
How to pick a winner: validating ideas before going to market and measuring success.
Vodafone
6.30pm - 11.30pm - AUSTRALIA POST ORIAS, Grand Ballroom
2-DAY CONFERENCE & EXPO
Ticketing options for retailer and non-retailer attendees
| TICKETING INCLUSIONS | Expo-Only Pass | 2-Day Conference Pass |
|---|---|---|
| Access to morning Keynotes |
x
|
x
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| Entry to expo floor connecting you to 120+ key solution providers |
x
|
x
|
| Access to Tech Talks, Meet The Speakers, Retail Foundations Stage and Live Podcast Studio |
x
|
x
|
| Networking Opportunities |
x
|
x
|
| Lunch and other refreshments* |
x
|
|
| Access to full conference agenda led by 110 esteemed speakers* |
x
|
|
| Access to NEW dedicated B2B online retailing stream led by 12 esteemed speakers* |
x
|
|
| Access to NEW dedicated Bricks and Clicks stream led by 12 esteemed speakers* |
x
|
|
| EARLYBIRD RETAILER TICKET COST |
$0**
REGISTER
|
$1,499 +GST
REGISTER
|
| NON-RETAILER TICKET COST |
$1,279+GST
REGISTER
|
$1,849+GST
REGISTER
|