*sessions and speakers may be subject to change. Please check in here before you visit for the most up-to-date information.
Online Retailer 2023 - Main Conference
Agenda
DAY ONE
WEDNESDAY 19 JULY
8.30am
Doors open
8:50am to 9am
Morning Plenary: Keynote Theatre on Expo Floor
Welcome from Event Director and Morning Chairperson
Matt Smith, Event Director, Online Retailer
Kelly Slessor, Founder and CEO, Shop You
Opening industry keynote: Creating a CX-first strategy
10:00am to 10:30am
International: The customer retention playbook
Carney Nir, VP, Global eCommerce and Digital Experience, Orveon Global (Bare Minerals, Buxom, Laura Mercier)
as presented by TRYZENS
10:30am to 10:55am - Morning Tea expo floor
10:55am to 11:35am
(Debate 40 minutes)
Back to the Future – An animated debate for the ages
Paul Greenberg, Chair, Mydeal.com and NORA
Peter Knock, Retail & E-commerce Industry Director
Kirsten Kore, Co-Founder, Designerex
Michael Fox, Founder, Fable Food
Dan Ferguson, CMO, Adore beauty
Julie Mathers, CEO, Snuggle Hunny, Founder Flora & Fauna and Green + Kind
Moderator: Kelly Slessor, Founder and CEO, Shop You
11:35am to 12:05pm
Shopify Plus
Sponsor keynote
12:05pm to 12:45pm
Retail tech innovation – what’s next
Moderator: Kelly Slessor, Founder and CEO, Shop You
12:45pm to 13:45 - Lunch exhibition hall
13:45 to 14:15 - CHOOSE FROM TRACKS 1 - 6
Track 1 - E-commerce Optimisation
Sponsored by
Track 2 - Loyalty & Engagement
Sponsored by
Track 3 - Data Driven Marketing
Sponsored by
Track 4 - Strategic Supply Chain Management
Sponsored by
Track 5 - Marketplaces
Track 6 - Bricks and Clicks - The Future Store
Sponsored by
14:20 to 14:50 - CHOOSE FROM TRACKS 1 - 6
Sponsored by
Track 2 - Loyalty & Engagement
Focused CX + EX = CEX excellence
Lydia Bertini, Head of Customer and People, Miss Amara
Sponsored by
Track 3 - Data Driven Marketing
Unlocking the power of customer insights for effective action and informing business strategy
Sponsored by
Track 4 - Strategic Supply Chain Management
Sponsored by
Track 5 - Marketplaces
Why marketplaces are the next big thing for brands and retailers?
Track 6 - Bricks and Clicks – The future store
Why Physical Retail Needs to Invest in Digital
Michael Hariz, Director Retail Leasing and Partnerships, Mirvac
Sponsored by
14:55 to 15:25 - CHOOSE FROM TRACKS 1 - 6
Track 1 - E-commerce Optimisation
Accelerating eCommerce success/ or UX Optimisation (BX, CX, UI)
Pathum Wanigasekara, Head of Performance Marketing, Booktopia
Sponsored by
Track 2 - Loyalty & Engagement
How to build and retrain customer loyalty
John Barkle, Former Head of Brand and Loyalty, MyDeal
Sponsored by
Track 3 - Data Driven Marketing
Sponsored by
Track 4 - Strategic Supply Chain Management
Sponsored by
Track 5 - Marketplaces
The value of data and controlling the customer journey
Jay Bonaretti, Founder, Amino Z
Track 6 - Bricks and Clicks – The future store
Sponsored by
15:30 to 16:00 - Join the track’s concluding session where all the speakers will discuss and comment on the key insights in a panel based, interactive Q & A format. If you missed any of the earlier track presentations, this is an ideal opportunity to catch up through a concentrated deep dive into the heart of the topic.
16:00 to 16:20 - Afternoon Tea
16:20 to 17:00
Future retail: Imagining the next five years of retail
Damian Madden, Director of Consumer Experience and Digital Transformation, Pernod Ricard Winemakers
Moderator: Kelly Slessor, Founder and CEO, Shop You
17:00 to 17:30
DAY TWO
THURSDAY 20 JULY
9:00am to 9:30am
International Keynote
Leaning into the future of retail – Physical, digital, and virtual
Matheus Stancati, Co-Founder, Serendipity Furniture and Sunken Blimp
10:40am to 11:00am - Morning Tea
11:30am to 12:10pm
40-minute Panel
The roadmap to circularity for retailers
Moderator: Anaita Sarkar, Co-Founder and CEO, Hero Packaging
Joshua Sparks, Head of Innovation and Growth, M.J.Bale
Alice Kuepper, Head of Sustainability Business and CSR, Winning Group
13:10 to 14:10 - Lunch
14:10 to 14:40 - CHOOSE FROM TRACKS 7 - 12
Sponsored by
Sponsored by
Sponsored by
Track 10 - Performance Marketing
Sponsored by
Track 11 - Customer Data Optimisation
Sponsored by
Track 12 - Bricks and Clicks: The future store
Sponsored by
14:45 to 15:15 - CHOOSE FROM TRACKS 7 - 12
Track 7 - Omnichannel & Unified Commerce
Why innovating CX should be design-led (On-stage-discussion)
Claire Swan, Co-Founder, EL&RO Jewellery
Georgia Mearns, Co-Founder, EL&RO Jewellery
Moderator: Anaita Sarkar, Co-Founder and CEO, Hero Packaging
Sponsored by
Track 8 - Best in-class CX
Putting CX in the driver’s seat of digital transformation
Damian Madden, Director of Consumer Experience and Digital Transformation, Pernod Ricard Winemakers
Sponsored by
Track 9 - Business Transformation
Jethro Marks, Co-Founder and CEO, the Nile Group
Sponsored by
Track 10 - Performance Marketing
Sponsored by
Track 11 - Customer Data Optimisation
Sponsored by
Track 12 - Bricks and clicks – The future store
Sponsored by
15:15 to 15:45 - Afternoon Tea
15:45 to 16:15 - Choose from tracks 7 - 12
Track 7 - Omnichannel & Unified Commerce
Sponsored by
Track 8 - Best in-class SX
What’s brand got to do with it?
Adam Freedman, Head of Brand and Communication, Booktopia
Sponsored by
Track 9 - Business Transformation
Sponsored by
Track 10 - Performance Marketing
Sponsored by
Track 11 - Customer Data Optimisation
Sponsored by
Track 12 - Bricks and Clicks: The future store
Sponsored by
16:20 to 16:55
Join the track’s concluding session where all the speakers will discuss and comment on the key insights in a panel based, interactive Q & A format. If you missed any of the earlier track presentations, this is an ideal opportunity to catch up through a concentrated deep dive into the heart of the topic.
17:00