Online Retailer 2022 — the future of CX

Agenda

DAY ONE

WEDNESDAY 20 JULY

8.30am

Doors open 

8:50am to 9am

Morning Plenary: Keynote Theatre on Expo Floor  
Welcome from Event Director and Morning Chairperson 
Matt Smith, Event Director, Online Retailer  

Matt Hopkins, Head of Editorial – Native and eCommerce, Pedestrian Group

9:00am to 9:30am

Innovate with Australia Post

9:30am to 10:00am

CX-led digital transformation

Michael Gillespie, Group Chief Digital and Experience Officer (CDXO), Domino’s

10:30am to 11:00am - Morning Tea (expo floor)

11:00am to 11:40am

CxO retail leader’s panel

Julie Mathers, Founder, Flora & Fauna

Rocky Scopelliti, Futurologist

Ben Hare, Founder, Tinyme

Sven Lindell, Chief Digital & Marketing Officer, Winning Group

Paul Greenberg, CEO, NORA (moderator)

Tennealle O’Shannessy, CEO, Adore Beauty

12:10pm to 12:55pm

Next-gen retail tech – reimagining CX

Gavin Watson, Industry Lead Marketing & Creative, Monday.com

Nicholas Kirtley, Country Manager - Australia & New Zealand, Riskified 

Shane Lenton, Chief Information & Digital Officer, CUE

Tracey Hamilton, FashTech Lead Lab Program, Australian Fashion Council

Jo Baker, Director, RetailTech Capital Pty Ltd (Moderator)

12:55pm to 2:00pm - Lunch (exhibition hall)

2:00pm to 2:30pm - CHOOSE FROM TRACKS 1 - 6

Track 1 - E-commerce Optimisation

Getting the sale

Harry Sanders, Founder and Director, StudioHawk

Track 2 - Loyalty & Engagement

Why trust in brand matters 

Track 3 - Data Driven Marketing

TransAct - how to use data and technology to double your online retail sales in less than a year

Mo Heidari Far, Chief Product Officer, Resolution Digital

Sponsored by

Track 4 - Strategic Supply Chain Management  

How to make shipping a differentiator 

David Boyer, Country Manager, ANZ, ShipStation 

Jason Cormier, Strategic Partnerships Lead APAC, Shopify

Sponsored by

Track 5 - CxO connect   

Adapting to the new ‘normal’ 

Track 6 - Bricks and clicks – The future store   

Putting the customer in the driver’s seat

Dean Vocisano, Country Manager, ShopFully

Sponsored by

2:35pm to 3:00pm - CHOOSE FROM TRACKS 1 - 6

Track 1 - E-commerce Optimisation

D2C and DN, winning, and keeping the hearts of their customers 

Tim O’Neill, Co-Founder and CEO, Summon

Carina Anderson, Head of Strategic Partnerships & Optimisation, Naked Wines

Track 2 - Loyalty & Engagement

Building customer loyalty and creating lasting bonds 

John Barkle, Former Head of Brand and Loyalty, MyDeal

Track 3 - Data Driven Marketing

What’s in your martech stack

Stephen Kyefulumya, GM Media, Growth and Innovation, carsales.com.au

Sponsored by

Track 4 - Strategic Supply Chain Management  

Emerging 4.0 technology to drive supply chain innovation 

Jethro Marks, Co-Founder and CEO, The Nile Group

Sponsored by

Track 5 - CxO connect   

Surviving the big quit: winning the war for talent in 2022

Bridget Gray, VP IT Services, Korn Ferry

Track 6 - Bricks and clicks – The future store   

Retail 4.0: The stores of the future

Kate Bailey, Director, Head of Retail Research, CBRE

Sponsored by

3:05pm to 3:30pm - CHOOSE FROM TRACKS 1 - 6

Track 1 - E-commerce Optimisation

Death of cookies and what every marketer needs to know 

Malin Gaertig, Head of Marketing, Hello Molly

Mark Baartse, CMO Consultant

Track 2 - Loyalty & Engagement

When shift happens – the move from branding to bonding 

Damian Madden, Director of Consumer Experience and Digital Transformation, Pernod Ricard

Track 3 - Data Driven Marketing

The power of personalisation in driving conversion and engagement 

Jeremy Krause, Chief Innovation and Disruption Officer, Global Media Brands

Sponsored by

Track 4 - Strategic Supply Chain Management  

Walk a mile in the customer shoes

Yasmin Grigaliunas, CEO & Co-Founder, World’s Biggest Garage Sale, Winner of the Australian Supply Chain & Logistics Award 2022

Sponsored by

Track 5 - CxO connect   

The evolution of best-in-class digital transformation

Jeff McLean, Executive Director, CTO, COO, Grays Online 

Track 6 - Bricks and clicks – The future store   

Pureplayers go Physical

Sponsored by

3:35pm to 4:00pm    Fire-side chat

Track 1 - E-commerce Optimisation - meet the speakers

Track 2 - Loyalty & Engagement – meet the speakers

Track 3 - Data driven marketing – meet the speakers 

4:00pm to 4:20pm - Afternoon Tea

Afternoon plenary keynotes

4:20pm to 5:00pm

Moving the needle: Reimagining the next decade of retail

Murdo Wallace, Director of Operations, APAC, Dotdigital

Hannah Udina, Senior Partner Manager, Agency, ANZ, Shopify

Athan Didaskalou, Co- Founder & Chief Brand Strategy Officer, July

Samantha Law, Senior Digital Growth & Innovation Manager, Aje

5:00pm to 5:30pm

Industry KN – international

Web 3.0 and the Metaverse – hitching a ride on the next big thing

5:35pm

Day one wrap-up and close by chair

DAY TWO

THURSDAY 21 JULY

8:50am to 8:55am

Morning Plenary: Keynote Theatre on Expo Floor 

Welcome to Day Two

Matt Smith, Event Director, Online Retailer 

Eugenie Kelly, Editor - Journalist - Creative Content Specialist, Former Editor in Chief Harper's Bazaar

8:55am to 9:40am

Courage, resilience and finding purpose

Dr Jodie Lowinger, High Performance Mindset Coach and Author and Founder, The Anxiety Clinic, Mind Strength Method

Ben Pronk, Managing Partner, Mettle former SAS Commander and Author, Podcast Host and Adjunct Professor at UNSW

Sam Bloom, Author and 2x World Para Surfing Champion

Jeremy Meltzer, Founder & CEO, i=Change

9:40am to 10:10am

Digital Transformation

10:40am to 11:10am - Morning Tea

11:10am to 11:40am

Move it with Uber 

Ben Goodger, Head of Uber Direct ANZ, Uber

11:40am to 12:20pm

Rise of the conscious consumer – the business case for sustainability

Beth Glancey, GM ANZ & Head of Partnerships, AirRobe

Nik Robinson, Director, Good Citizens

Anna Forster, Co-founder and Chief Sustainability Nerd, The Purpose Agents (moderator)

Yasmin Grigaliunas, CEO & Co-Founder, World’s Biggest Garage Sale

Emma Lewisham, Co-Founder, Lewisham Skincare (New Zealand)

12:50pm to 1:20pm

Sponsor KN

Growing your tribe

Jason Wyatt, Co-Founder and Executive Chairman, Marketplacer

1:20pm to 2:00pm - Lunch

2:00pm to 2:40pm

The rise, and rise of marketplaces

Ryan Gracie, CMO, MyDeal.com.au

Angus McDonald, CEO, Barbeques Galore 

Andrew Ong, Head of Delivery Experience – Everyday Market Woolworths, WooliesX

Luke Amery, Co-Founder and CTO, Codisto

2:50pm to 3:20pm - CHOOSE FROM TRACKS 7 - 12

Track 7 - Channel Optimisation

Retain customers by creating E2E experiences

Track 8 - Best in-class CX

Rewarding your customers

Sponsored by

Track 9 - Business Transformation

A very digital Christmas: Future-proofing retail 

Adrian Floate, Managing Director, Spenda 

Sponsored by

Track 10 - Next gen retail tech  

Shopping Through a New Lens 

Daniel Kuziow, eCommerce Client Partner, Snap Inc

Track 11 - Digital payments innovation   

A cashless future 

Track 12 - Bricks and clicks – The future store   

Next-gen technology: Redefining in-store and omnichannel experiences

Brian Cook, Regional Manager ANZ, Scandit

3:25pm to 3:50pm - CHOOSE FROM TRACKS 7 - 12

Track 7 - Channel Optimisation

Why innovating CX should be design-led

Adam Bouris, Director of Growth, who is elijah

Track 8 - Best in-class CX

It’s all about CEX!

Jason Bradshaw, Chief Experience and Innovation Officer, CarExpert

Sponsored by

Track 9 - Business Transformation

Essential Components of a Business Turn Around: How to scale with the customer and profit in mind

Travis Wright, CEO, Tigerlily

Paul Waddy, Director, Paul Waddy Advisory, Ecom Nation, and author of Shopify for Dummies

Sponsored by

Track 10 - Next gen retail tech  

NFTs and digital assets – opportunities for retailers

Priscilla Koukoui, Co-Founder, Power Women NFT

Track 11 - Digital payments innovation   

Reimaging retail commerce

Track 12 - Bricks and clicks – The future store   

Creating branded experiences – retail design 

Mark Staton, Head of Store Design, Kmart Group

3:55pm to 4:25pm - Afternoon Tea

16:25pm to 16:50pm - Choose from tracks 7 - 12

Track 7 - Channel Optimisation

Mapping the roadmap to phygital

David Lynch, CDO, Minor DKL Food Group

Track 8 - Best in-class SX

Salvos go digital  

Lucas Ferrier, ecommerce Manager, The Salvation Army

Sponsored by

Track 9 - Business Transformation

Private label – why it’s crucial to staving off Amazon

Jay Bonaretti, CEO, Amino Z

Sponsored by

Track 10 - Next gen retail tech  

Innovation by design  

Tarra van Amerongen, Head of Design - Jira Platform, Atlassian

Track 11 - Digital payments innovation   

Crypto for retail 

Peter Xing, Digital and Data Solutions Lead, KPMG & Founder Transhumanism Coin

Track 12 - Bricks and clicks – The future store   

Creating a social experience  

Kelly Miller, General Manager – Retail, Mirvac

4:50pm to 5:15pm - Fire-side chat

Track 7: Channel optimisation – meet the speakers

Track 8: Best in-class CX – meet the speakers

Track 9: Business transformation – meet the speakers

Track 10: Next-gen retail tech – meet the speakers

5:15pm

OR 2022 Close

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