Online Retailer 2022 — the future of CX

Agenda

Day One

Day Two

Need a quick guide through the Online Retailer 2022 Agenda? Click here to download the Agenda At A Glance

DAY ONE

WEDNESDAY 20 JULY

8.30am

Doors open

8:50am to 9am

Morning Plenary: Keynote Theatre on Expo Floor
Welcome from Event Director and Morning Chairperson

Matt Smith, Event Director, Online Retailer
Matt Hopkins, Head of Editorial – Native and eCommerce, Pedestrian Group

9:00am to 9:30am

From growth to loyalty

Mariah Monaghan, Head of Marketing, Nespresso Australia

Siannon Holloway, Owner, The Christmas Market

Gary Starr, Executive General Manager, Customer and Commercial, Australia Post

9:30am to 10:00am

CX-led digital transformation

Michael Gillespie, Group Chief Digital and Experience Officer (CDXO), Domino’s

10:00am to 10:30am

Sponsored

Afterpay driving innovation for next-gen retail

Michael Saadat, VP, Global Regulatory Affairs, Afterpay

10:30am to 11:00am - Morning Tea (expo floor)

11:00am - 1:00pm Retail Elevate Workshop Day One starts now - free to attend.

11:00am to 11:40am

CxO retail leader’s panel

Julie Mathers, Founder, Flora & Fauna

Rocky Scopelliti, Futurologist

Ben Hare, Director - COO, Tiny Me

Sven Lindell, Chief Digital & Marketing Officer, Winning Group

Paul Greenberg, Chair, Mydeal.com and NORA (moderator)

Tennealle O’Shannessy, CEO, Adore Beauty

11:40am to 12:10pm

The future of eCommerce

Loni Stark, VP, Experience Manager and Commerce, Adobe (USA)

12:10pm to 12:55pm

Next-gen retail tech – reimagining CX

Gavin Watson, Industry Lead Marketing & Creative, Monday.com

Nicholas Kirtley, Country Manager - Australia & New Zealand, Riskified

Shane Lenton, Chief Information & Digital Officer, CUE

Jo Baker, Chief Investment Officer, RetailTech Capital Pty Ltd

Matt Hopkins, Head of Editorial – Native and eCommerce, Pedestrian Group (Moderator)

Kirsten Kore, Co- Founder, Designerex

12:55pm to 2:00pm - Lunch (exhibition hall)

1pm - 2pm - Women In Leadership Lunch - Invite only. Located in Room 5.4, Level 5.

2:00pm to 2:30pm - CHOOSE FROM TRACKS 1 - 6

Track 1 - E-commerce Optimisation

Getting the sale

Harry Sanders, Founder and Director, StudioHawk

Sponsored by

Track 2 - Loyalty & Engagement

Why trust in brand matters

Cameron Buckley, Regional Director APAC, Trustpilot

Ashley Doran, Marketing Manager, aussieBum

Stephanie Gillies, Head of Marketing & Communications, APAC, Trustpilot

Sponsored by

Track 3 - Data Driven Marketing

TransAct - how to use data and technology to double your online retail sales in less than a year

Mo Heidari Far, Chief Product Officer, Resolution Digital

Gavin McColl, Head of Experience & eCommerce, Resolution Digital

Sponsored by

Track 4 - Strategic Supply Chain Management

How to make shipping a differentiator

David Boyer, Country Manager, ANZ, ShipStation

Michelle Agudelo, Enterprise Account Executive, Shopify AU/NZ

JP Tucker, Founder & Director at HelloDrinks Liquor Marketplace

Sponsored by

Track 5 - CxO connect

Adapting to the new ‘normal’

Dan Ferguson, CMO, Adore Beauty

Track 6 - Bricks and Clicks - The Future Store

Reinventing Drive to Store Worldwide

Stefano Portu, CEO, ShopFully

Sponsored by

2:35pm to 3:00pm - CHOOSE FROM TRACKS 1 - 6

Track 1 - E-commerce Optimisation

D2C and DN, winning, and keeping the hearts of their customers

Tim O’Neill, Co-Founder and CEO, Summon

Carina Anderson, Head of Strategic Partnerships & Optimisation, Naked Wines

Sponsored by

Track 2 - Loyalty & Engagement

Building customer loyalty and creating lasting bonds

John Barkle, Former Head of Brand and Loyalty, MyDeal

Sponsored by

Track 3 - Data Driven Marketing

What’s in your martech stack

Stephen Kyefulumya, GM Media, Growth and Innovation, carsales.com.au

Sponsored by

Track 4 - Strategic Supply Chain Management

eCommerce Logistics in a post-Covid world

Jethro Marks, Co-Founder and CEO, The Nile Group

Sponsored by

Track 5 - CxO connect

Building your digital and tech capability - Winning the war for talent in 2022

Bridget Gray, Vice President Asia Pacific Technology, Korn Ferry

Track 6 - Bricks and clicks – The future store

Retail 4.0: The stores of the future

Kate Bailey, Director, Head of Retail Research, CBRE

Sponsored by

3:05pm to 3:30pm - CHOOSE FROM TRACKS 1 - 6

Track 1 - E-commerce Optimisation

Death of cookies and what every marketer needs to know

Malin Gaertig, Head of Marketing, Hello Molly

Mark Baartse, CMO Consultant

Sponsored by

Track 2 - Loyalty & Engagement

When shift happens – the move from branding to bonding

Damian Madden, Director of Consumer Experience and Digital Transformation, Pernod Ricard

Sponsored by

Track 3 - Data Driven Marketing

The power of personalisation in driving conversion and engagement

Tim Harrison, Brand Manager, RedBalloon

Sponsored by

Track 4 - Strategic Supply Chain Management

Walk a mile in the customer shoes

Yasmin Grigaliunas, CEO & Co-Founder, World’s Biggest Garage Sale, Winner of the Australian Supply Chain & Logistics Award 2022

Sponsored by

Track 5 - CxO connect

The evolution of best-in-class digital transformation

Jeff McLean, Executive Director, CTO, COO, Grays Online

Track 6 - Bricks and Clicks – The future store

Creating a social experience (Fireside chat)

Athan Didaskalou, Co- Founder & Chief Brand Strategy Officer, July

Peter Knock, Non- Executive Director and Specialist Advisor

Sponsored by

3:35pm to 4:00pm Fire-side chat

Track 1 - E-commerce Optimisation - meet the speakers

Track 2 - Loyalty & Engagement – meet the speakers

Track 3 - Data driven marketing – meet the speakers

Track 4 - Strategic Supply Chain Management – meet the speakers

Track 5 - CxO connect – leadership in a digital era - meet the speakers

Track 6 - Bricks and clicks - The future store – meet the speakers

4:00pm to 4:20pm - Afternoon Tea

Afternoon plenary keynotes

4:20pm to 5:00pm

Moving the needle: Reimagining the next decade of retail

Murdo Wallace, Director of Operations, APAC, Dotdigital

Hannah Udina, Senior Partner Manager, Agency, ANZ, Shopify

Athan Didaskalou, Co- Founder & Chief Brand Strategy Officer, July

Samantha Law, Senior Digital Growth & Innovation Manager, Aje

Matt Hopkins, Head of Editorial – Native and eCommerce, Pedestrian Group (Moderator)

5:00pm to 5:30pm

Web 3.0 and the Metaverse – hitching a ride on the next big thing

Chris Smith, Founder and CEO, BIG Esports

5:35pm

Day one wrap-up and close by chair

DAY TWO

THURSDAY 21 JULY

8:50am to 8:55am

Morning Plenary: Keynote Theatre on Expo Floor

Welcome to Day Two

Matt Smith, Event Director, Online Retailer

Eugenie Kelly, Editor - Journalist - Creative Content Specialist, Former Editor in Chief Harper's Bazaar

8:55am to 9:40am

Courage, resilience and finding purpose

Dr Jodie Lowinger, High Performance Mindset Coach and Author and Founder, The Anxiety Clinic, Mind Strength Method

Ben Pronk, Managing Partner, Mettle former SAS Commander and Author, Podcast Host and Adjunct Professor at UNSW

Sam Bloom, Author and 2x World Para Surfing Champion

Jeremy Meltzer, Founder & CEO, i=Change

9:40am to 10:10am

Partnered with

Building an Australian Icon from the Boots Up
(Fireside chat)

Nathan Alexander, CTO, R.M. Williams

Simone Busch, Customer Success & Strategy Director, Tryzens

Marcella Larsen, Senior Director, Retail Advisor, Salesforce

10:10am to 10:40am

Retail sector outlook 2022 and beyond

Matthew Hassan, Senior Economist, Westpac

10:40am to 11:10am - Morning Tea

11:10am - 1:20pm Retail Elevate Workshop Day Two starts now - ticketed session.

11:10am to 11:40am

Connecting to customers with Uber

Lucas Groeneveld, Regional GM (Retail) ANZ, Uber

11:40am to 12:20pm

Rise of the conscious consumer – the business case for sustainability

Beth Glancey, GM ANZ & Head of Partnerships, AirRobe

Nik Robinson, Director, Good Citizens

Anna Forster, Co-founder and Chief Sustainability Nerd, The Purpose Agents (moderator)

Yasmin Grigaliunas, CEO & Co-Founder, World’s Biggest Garage Sale

Emma Lewisham, Co-Founder, Lewisham Skincare (New Zealand)

12:20pm to 12:50pm

Protecting your hard-earned revenue growth

Tehani Legeay, General Manager - Identity, Fraud & AML, Equifax

12:50pm to 1:20pm

Marketplaces; for today's customer centric, growth minded brands

Brad Austin, APAC VP, Marketplacer

Mark Mansour, GM of Everyday Market, WooliesX

Nimrod Ganon, Co-Founder and Head of Operations, KG Electronics

1:20pm to 2:00pm - Lunch

2:00pm to 2:40pm

The rise, and rise of marketplaces

Ryan Gracie, CMO, MyDeal.com.au

Angus McDonald, CEO, Barbeques Galore

Luke Amery, Co-Founder and CTO, Codisto

Matt Wilkin, Head of Focus Categories, eBay Australia

Dylan Bookless, CEO, MedCart (Moderator)

2:50pm to 3:20pm - CHOOSE FROM TRACKS 7 - 12

Track 7 - Channel Optimisation

Mastering the Omnichannel Customer Journey

Kiara Pecenko, Head of Marketing, Aquila

Stacey Young, GM of Digital and CX, Aquila

Kate Murphy, Head of Retail, Lexer

Sponsored by

Track 8 - Best in-class CX

Rewarding your customers

Laura Bell, Head of UX, Cashrewards

Damien Senanayake, Global E-commerce Manager, T2

Tyler Wilchek, Director of Marketing & CX, BoozeBud

Sally Marsden, Head of B2B Marketing, Cashrewards (Moderator)

Sponsored by

Track 9 - Business Transformation

Future-proofing retail: How businesses can address debtor and cash flow issues and drive stronger growth

Adrian Floate, Managing Director, Spenda

Sponsored by

Track 10 - Next gen retail tech

Shopping Through a New Lens 

Daniel Kuziow, eCommerce Client Partner, Snap Inc

Sponsored by

Track 11 - Bricks and clicks – The future store

Next-gen technology: Redefining in-store and omnichannel experiences

Brian Cook, Regional Manager ANZ, Scandit

Sponsored by

3:25pm to 3:50pm - CHOOSE FROM TRACKS 7 - 12

Track 7 - Channel Optimisation

Why innovating CX should be design-led

Mike Fowler, Founder and Director, 1hour.com.au

Sponsored by

Track 8 - Best in-class CX

It’s all about CEX!

Jason S. Bradshaw, Partner, Bradshaw, Koh & Co

Sponsored by

Track 9 - Business Transformation

Essential Components of a Business Turn Around: How to scale with the customer and profit in mind

Travis Wright, CEO, Tigerlily

Paul Waddy, Ecommerce Advisor, Paul Waddy Advisory and Ecom Nation

Sponsored by

Track 10 - Next gen retail tech

NFTs and digital assets – opportunities for retailers

Priscilla Koukoui, Co-Founder, Power Women NFT

Sponsored by

Track 11 - Bricks and clicks – The future store

Creating branded experiences – retail design 

Mark Staton, Head of Store Design, Kmart Group

Sponsored by

3:55pm to 4:25pm - Afternoon Tea

16:25pm to 16:50pm - Choose from tracks 7 - 12

Track 7 - Channel Optimisation

Mapping the roadmap to phygital

David Lynch, CDO, Minor DKL Food Group

Sponsored by

Track 8 - Best in-class SX

Salvos go digital

Lucas Ferrier, ecommerce Manager, The Salvation Army

Sponsored by

Track 9 - Business Transformation

Private label – why it’s crucial to staving off Amazon

Jay Bonaretti, CEO, Amino Z

Sponsored by

Track 10 - Next gen retail tech

Innovation by design

Tarra van Amerongen, Head of Design - Jira Platform, Atlassian

Sponsored by

Track 11 - Bricks and clicks – The future store

Clicks and Bricks

James Patten, CEO, Crooze Electric

Sponsored by

4:50pm to 5:15pm - Fire-side chat

Track 7: Channel optimisation – meet the speakers

Track 8: Best in-class CX – meet the speakers

Track 9: Business transformation – meet the speakers

Track 10: Next-gen retail tech – meet the speakers

Track 11: Bricks and clicks - Future stores – meet the speakers

5:15pm

OR 2022 Close

Tickets Now on Sale

Online Retailer Conference Ticketing Options

STANDARD TICKETS	Price ex GST	Total inc GST
2 Day Conference Pass	$1,599	$1,758.90
2 Day Conference Pass - 3 for 2	$3,198 (total)	$3,517.80 (total)

Subscribe for 2023 Updates