• 19 - 20 July 2023
  • ICC Sydney

online retailer conference

A Tech Led Future For Retail

19 - 20 July 2023
ICC Sydney

Online Retailer is Australia's largest and original conference event for the ecommerce industry; providing retail professionals cutting-edge business intelligence in the form of insights, case studies and panel discussions over two days across 12 uniquely curated content streams. 

With various ticketing options available, Online Retailer Conference & Expo ensures that there is something for everyone.

Join key retailers for two unmissable days packed with 110+ speakers and 140+ solution providers for Everybody's Opportunity to deliver the best results in 2023 and beyond.

Everybody's Opportunity

2 Day Main Conference

A curated 12 track conference inspiring the latest topical trends, insights and case studies from leading brands. 

B2B Conference Track

Dedicated to helping B2B companies embrace digital technology and business transformation by illustrating new channels for growth.

Best of the Best

The leaders demonstrating excellence in ecommerce - locally and internationally - deliver the message in 2023.

Workshops & Networking Events

Retail Elevate Workshop


Presented by Online Retailer and MI Academy, the Retail Elevate Workshop will help take you from Start Up to Scale Up. Take advantage of a  NEW two-day intensive format including exclusive workshops and supplier tours.  

Leaders Summit Breakfast


The annual Leaders Summit Breakfast will take place on the opening of Online Retailer, and features a panel discussion focusing on leadership in retail.

Women in Leadership Lunch


Join for a frank and inspiring lunchtime discussion around supporting women on the leadership ladder.



Why Attend

There is only one place where your whole team can attend and takeaway key insights and inspirations that drive high performance within your business. Whether you are seeking the latest ecommerce success case studies; strategic supply chain management planning, through to data privacy and security knowledge; or business transformation and customer retention tactics – there is something for you at Online Retailer.


No matter where you are – Everybody's Opportunity awaits at this two day original industry conference & expo - trusted to connect Australia's expert solution providers and international and local ecommerce leaders to thousands of like-minded professionals seeking A Tech Led Future For Retail.

Leaders - having been crowned Best Industry Event by NORA in 2022 (and for 3 years consecutively), Online Retailer truly is the pinnacle event of the ecommerce calendar. To be there is to connect with the absolute cream of the crop as the industry unites for the most valuable meetup of the year.


Do'ers - whether you are in marketing, logistics, tech or customer service, this is the event where you can find content and connections to help you be better at what you do. Learn from others who have tried and tested things first,  make new connections and hear the latest insights specific to your role from retailers paving the way.


Startups - the perfect destination to cement your first foot into a thriving industry, founders and their teams can enjoy the free morning keynotes for inspiration from the big hitters, before relishing in the interactive presentations covering the nitty gritty solutions at the Australia Post Retail Foundations Stage.


B2B - the only conference event to offer a dedicated content track to helping B2B professionals digitally transform their business - and it's not as daunting as it sounds as our speakers lead you through practical case studies that help you get your CxO buy-in and integrate lessons from B2C into your B2B CX.

Who Should Attend

Agenda At A Glance 

What we're talking about in 2023 - the theme for Online Retailer is A Tech Led Future for Retail: the two-day 12 track  conference will delve into:

  • Ecommerce Optimisation
  • Loyalty & Engagement
  • Data Driven Marketing
  • Strategic Supply Chain Management 
  • Marketplaces 
  • Bricks & Clicks – The Future Store
  • Omnichannel & Unified Commerce
  • Best In Class CX
  • Business Transformation
  • Performance Marketing
  • Customer Data Optimisation

Plus the B2B exclusive stream takes a closer look at:

  • Digital Transformation
  • Getting CXO buy-in
  • CX for B2B
  • ecommerce for B2B
  • Lessons learnt from B2C for B2B 
  • Aligning marketing and sales 

With featured keynotes presentations:

  • The Customer Retention Playbook - Our International keynote shares on the overriding focus for retailers right now – how to keep your customers coming back for more

  • Retail Tech Innovation - What’s next as prolific retail tech innovators discuss how to optimise the ecommerce experience for customers.

  • The Art Behind Creating A Cult Brand - Something everyone wants to know the secret to!

  • The Future of Retail – Physical, Digital and Virtual - There’s a retail revolution happening and it’s exciting! Find out how you can lean in with our International Keynote.

  • The Roadmap to Circularity for Retailers - An open conversation with leading experts actively championing a shift to a more sustainable and circular economic model.

  • Returning  presenter Matthew Hassan, Senior Economist at Westpac updates us with the very popular session: Retail Sector Outlook 2023

Meet The Speakers

Our speakers will inspire, challenge and lead the way for you to re-think your perspective and walk away with practical insights and information to apply to your role. How will you leverage the presentations from this years' speaker lineup to be even better at what you do? More speakers to be announced over the coming weeks.

Carney Nir
VP Global ecommerce & Digital Experience / Orveon Global

Basia Borysewicz
Marketing Director JAPAC / Intel

Matheus Stancati
Co-Founder / Serendipity Furniture & Sunken Blimp

Jamie Crummie
Co-Founder / Too Good To Go

Speaker lineup is subject to change - please check in regularly for the most up to date information when planning your visit.

Tickets and Pricing

Online Retailer Conference Passes

Online Retailer conference passes are for Retailers and Brands only. If you are attending as a Non-Retailer, please select this specific option. Registration audits are conducted on all Retailer passes and any non-retailers will be contacted if you have purchased the incorrect pass.

TICKETS Price ex GST Total inc GST
Retail Elevate Workshop
B2B Track Only
2 Day Conference Pass
2 Day Conference - Non Retailer
2 Day Conference Pass - 3 for 2
$3,198 (total)
$3,517.80 (total)

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