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BEYOND CHANNEL - Delivering a seamless experience to your customers

From pure-players and bricks-and-mortar retailers to brand manufacturers and technology and services providers, the Online Retailer Conference & eCommerce Expo is Australia's # 1 event that will help you put your customers at the center of your business strategies.

The retail market is driven by connected consumers who have access to a range of new technologies and multiple sources of product information when shopping including websites, in-store displays, online review sites and social media. This is no longer a market where we can afford to define retail bricks and mortar versus online – the successful retailer of tomorrow offers a range of channels to the consumer. It is up to retailers to come to a clear understanding of the needs of their customer and offer the appropriate channel or channels to integrate them seamlessly.

The 2014 Online Retailer Conference & eCommerce Expo will be built around this trend and will focus on demonstrating how innovative retailers embrace technology to deliver the customer experience that their shopper is looking for. The program will go "beyond channel" and will address the topics of "online and offline convergence" as well as "in-store experience". The event is devised to help the Australian retail industry unlock the power of digital technology, put their customers at the centre of everything they do and create a seamless experience for them.


Equip yourself with both broad and focused industry knowledge with the two-day multi-track conference which delivers high-quality content with a focus on practical and actionable take-aways presented by international and local speakers.


Find everything you need for your business on the exhibition floor, featuring over 140 solution providers offering best-of-breed technology, applications, and solutions. Walk around the exhibition floor and talk to the leaders that will help your business build a more robust ecommerce site, attract and convert web traffic, create successful online marketing strategies, deliver a user experience that responds to today's mobile and demanding customers, and much more.

Future Store

Experience the future of retailing first hand in a experiential zone of 135sqm featuring a combination of ground breaking commercially available technologies together with interactive simulation showcasing how consumers will engage with retailers in the future. Across four zones the convergence of offline and online shopping will come to life in a curated experience. The Future Store is an industry collaborative project that has never been realised before.

In-Store Zone

A radical rethink of the purpose of the store in the consumer shopping journey is underway. Consumers no longer behave and interact with the store as their sole touch point with a retailer. Instead the store needs to become one element in a matrix of paths a consumer may take, facilitating their experience, interacting seamlessly with other channels and touch points, and enhancing the retail brand and proposition.

The In-Store Zone has been added to the Online Retailer exhibition floor in response to attendee research showing that Australian retailers are looking to find innovative solutions and the most up-to-date thinking to be able to re-define their store proposition, identify and address customer needs and drive growth and profitability.


Featuring an array of free seminars from industry experts, our theatres are brimming with practical ideas and inspiration for your business. The theatres are located on the exhibition show floor and are free to attend.


Enjoy a multitude of networking opportunities for meeting, reconnecting, learning from and interacting with industry experts and your colleagues. Share your knowledge and your challenges with your peers at the many events including the welcome reception, luncheons, tea breaks and our mini events. And don't miss the ultimate retail party of the year and book your tickets for the ORIAs!

Ask The Expert

In addition to an expo hall full of solution providers, full day of workshops, two days of multi-track educational content, full conference delegates have the opportunity to sit down one-on-one with some of the leading minds in the ecommerce world.

As part of our Ask the Expert program, you can talk face-to-face with your chosen expert and get their detailed feedback and advice on any number of topics, ranging from site optimisation to mobile design and social commerce.

A consultation with one of our experts, valued at $400, is provided FREE with your main conference pass.


Gain in-depth insights into a variety of topics at 3 full-day, hands-on and highly interactive workshops preceding the conference and expo.


Celebrate your industry at its night of nights, the Online Retail Industry Awards (ORIAS). This glamorous party is the only event in Australia to shine the spotlight on the nation's leading online and multi-channel retailing performers across thirteen categories spanning ecommerce. Winning an ORIA is recognised as a highly celebrated industry achievement. The awards are judged by a panel of respected and independent industry leaders. Now in its 5th year the event has grown steadily attracting over 600 attendees in 2013. Be there when the industry comes together for a night of excitement and glamour.