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  • 5 Truths for Tomorrow's Online Retailer

    23-Jul-2014, 11:30 AM - 12:00 PM, Stream 1: The Black Room

    360 Billion AUD lost due to poor customer experience! Recent research of consumer behaviour reveals customers prefer good experience over cheaper price. Hear...

    • Language: English

  • Adapt or Die – Using mobile commerce to revolutionise a business model

    23-Jul-2014, 11:00 AM - 11:30 AM, Stream 2 - The Green Room

    After 25 years in the retail music business, Dean Cherny re-invented his business via mobile and launched storePlay - the world's first app-based music...

    • Language: English

  • Advanced Email Marketing Strategies: Beyond Batch and Blast

    23-Jul-2014, 11:00 AM - 11:30 AM, Stream 1 - Black Room

    With over half a million members and daily email campaigns, Temple and Webster offers a personalised customer experience at the inbox in order to keep...

    • Language: English

  • Align Website Design with Customers Behaviours

    22-Jul-2014, 11:00 AM - 11:30 AM, Stream 2 - Green Room

    How do you start an online business and make sure your website offerings are best-in-class right away? Learn the secrets behind one of Australia’s newest...

    • Language: English

  • APAC 2014 Mid-Year Review: Update on Industry Developments

    22-Jul-2014, 1:45 PM - 2:15 PM, Stream 4 - Blue Room

    Session by Paul Greenberg on the current state of the market, key NORA initiatives and what the immediate and long term future holds for the online retail...

    • Language: English

  • Beyond Channel - Delivering a consistant brand to your customers

    22-Jul-2014, 4:00 PM - 4:35 PM, Keynote Theatre - Black Room

    20 years since opening, Officeworks has expanded to 150 physical stores across Australia. Today, their website represents its largest trading store. Learn from...

    • Language: English

  • Bricks and Clicks Critique

    23-Jul-2014, 2:45 PM - 3:15 PM, Stream 4 - Blue Room

    Hear from David, Executive Director at Kogan, why they believe moving in-store is not a strategy every pureplayer should consider. Key Takeaways Understand...

    • Language: English

  • Building a lifelong customer base with subscription models

    22-Jul-2014, 12:00 PM - 12:30 PM, Stream 1 - Black Room

    Learn from Australia’s leading online pet supply company how to utilise a subscription commerce model to acquire and retain customers.  Key Takeaways: ...

    • Language: English

  • Catch Group: Exclusive Announcement

    22-Jul-2014, 11:30 AM - 12:00 PM, Stream 4 - Blue Room

    The Catch Group, Australia’s number 1 ecommerce group, is announcing a massive new business. If you are a retailer or an ecommerce technology provider, you...

    • Language: English

  • Developing Your Mobile Commerce Offerings

    23-Jul-2014, 11:30 AM - 12:00 PM, Stream 2 - Green Room

    There’s a massive rush to get mobile as consumers expect a seamless experience across devices. But what are the most important usability items you can...

    • Language: English

  • Disruptive Business Models Under the Microscope: What have We Learnt?

    23-Jul-2014, 2:45 PM - 3:15 PM, Stream 3 - Red Room

    Private sale, mass customization, group buying, and subscription commerce – how are these darlings of business holding up as the industry matures? Insights...

    • Language: English

  • Driving customer loyalty through supply chain excellence

    22-Jul-2014, 11:00 AM - 11:30 AM, Stream 3 - Red Room

    Learn from Adam how The Iconic continuously refreshes its brand and optimises its supply chain to offer exceptional customer experience. Key Takeaways: ...

    • Language: English

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