We're an online retail company – here's what we've learned
Posted in Decisions, customer service on Oct 22nd, 2007
On Variable Markup Michael Julson links to this excellent interview with Jeff Bezos on Harvard Business Review. Read it. Here’s what I learned.
“Every new employee, no matter how senior or junior, has to go spend time in our fulfillment centers within the first year of employment. Every two years they do two days of [...]
The most frustrating thing about having employees is that everyone wants to be recognized for their unique contribution and everyone wants to get everything everyone else has.
Using the tactic of explaining to people that while someone else got X perk that you didn’t, you got Y perk that they didn’t seems only to piss them [...]
Posted in Uncategorized on Oct 9th, 2007
About 6 years ago after a series of less than pleasant tests, my GI asked me what I did for a living. I told him that I was starting up a business and he told me to go home and not bother him again with stomach issues until I hit 30 (I was 21 at [...]