We're an online retail company – here's what we've learned
Posted in Decisions, customer service on Feb 18th, 2007
Our customer service department was very short staffed on Friday so I took the opportunity and took one out-sick individual’s job for the day.
I gained understanding twice.
1. I did her job when we were starting up (I also packed boxes – the CEO job is easier). I needed some reminders of our procedures, etc. on [...]
Posted in SEO on Feb 14th, 2007
Google’s new personalized results will be affected by individuals google bookmarks.
I don’t know to what degree bookmarks will affect rankings, but it had me thinking on the topic of increasing bookmarking rates.
addthis.com allows you to add a single Bookmark button and allows users to add bookmarks to a couple of dozen social bookmarking sites (including [...]
Posted in Decisions, customer service on Feb 3rd, 2007
Forget gaming the rankings, we can discuss that another time.
How do we improve customer satisfaction?
Our area of lowest rated performance according to bizrate is customer service and by an impressive percentage.
Ensuring customers get the correct product, on-time, the first time is the best way to raise that rating. People are happy with customer service [...]